In September 2026 we launched a new and improved service, which brings together assessment, treatment and support together in one joined up service.
We're available 24 hours a day, seven days a week, for adults up to the age of 65 in Heywood, Middleton or Rochdale. Details of how to get help from us are provided below.
We can support you by:
- Responding quickly when you need urgent help in a crisis.
- Providing intensive support at home or in the community to help you stay out of hospital wherever possible.
- Supporting you through your mental health crisis and helping you get the right community-based support once the crisis has passed.
- If you’ve been in hospital, supporting you to return home sooner and continue your treatment and care there.
- Working closely with your GP and other professionals and services, so all your care and support is joined up.
Thanks to £4m of extra funding, we've made lots of improvements to our service.
We worked with patients, carers and people with lived experience at every stage of development, to make sure the improvements meet people's needs. Through this work we achieved the "Being Shaped by Lived Experience" award from Pennine Care’s Patient Experience and Engagement Reference (PEER) group.
Some of our improvements include:
- More staff working in our team from different professional backgrounds, including nurses, social workers, occupational therapist, and a specialist doctor
- Medication support and advice from our dedicated pharmacists
- We'll be building on our skills and knowledge through additional training, helping us offer a wider range of support.
- We can now accept referrals from lots of different professionals, and we've improved our referral process - meaning we can offer help in a crisis more quickly and easily.
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Improved partnership working with other professionals and services, including GPs and local community groups, to make sure support is joined up.
Lots of different professionals can now refer you to our service for crisis support. Details are provided in our referral guide.
- Pennine Care professionals - including nurses, social care, occupational health etc.
- Approved mental health professionals (AMHP).
- GPs and other healthcare professionals.
- Fire service (police and ambulance colleagues should contact the mental health urgent triage team).
- Non-mental health professionals (e.g. adult social care, housing, substance misuse).
- Voluntary, community, faith and social enterprise partners (NHS Greater Manchester contracted partners only).
- Physical health hospital and urgent care professionals
- Physical health community professionals (e.g. district nurses, health visitors etc).
If you're a patient on one of our wards, your care team can work with us to make sure you return home as soon as possible.
Unfortunately, we can't accept self-referrals, or referrals from carers or family members.
We're based on the Birch Hill Hospital site. View a Birch Hill site map.
You can use also calculating.props.dads on the What3Words map to find the entrance to Laurence House on the Birch Hill Hospital site.
For refreshments at the hospital site, see Café Connect and Haven Café details and opening times.