One of our four big ambitions is that people with lived experience shape every decision.
We want our services to be the best they can be for everyone who uses them and the feedback, views and experiences of our services users, along with their families and carers, can help us develop, deliver and improve them.
We want you to get involved in shaping what we do and there are various opportunities to do so, such as:
We offer training and support as well as any agreed out of pocket expenses.
View our volunteering opportunities.
We are looking for people with lived experience of using mental health services, either as a patient or a carer, to tell their stories as part of an education session that we run for future doctors.
The role outline below provides more information about this involvement activity. For more information, please email our medical education department via:
Role: Patient and carer educators
Location: Virtual/in person/hybrid (Trustwide)
Time required: 2 x one and half hour sessions per week, from 28 September 2021 and 17 December 2021 (although we can be flexible depending on participants’ availability.
The sessions will be either in the morning or afternoon; the time will be agreed with participants in advance and will be in usual office hours.
Length of appointment: The project will run from 28 September 2021 until 17 December 2021. We are hoping that following this there will be further opportunities for participants to be involved in medical education initiatives.
Payment: £10 per hour (to be paid for sessions and any required pre-reading or training) plus any agreed expenses
Information about the project and the purpose of the role
This is an opportunity for people that have used our Trust’s mental health services to tell their story as part of the training future doctors receive. We would like people with lived experience of using mental health services, either as a patient or a carer, to tell their stories as part of a session that we run for second year medical students. We run these sessions for the University of Manchester and they are called Early Clinical Experience visits.
Early Clinical Experience visits are snap shots for second year medical students to support and develop their understanding of the profession. The aim of the sessions that we run is to give the students insight and understanding about what is involved in psychiatry as a specialty.
Each of the students will attend a half-day with us. Within that there is a 45 minute session in which people with lived experience provide the students with their personal account of what it is like to live with, or care for someone, with mental illness that has accessed mental health services. The people that provide their lived experience in that 45 minute session are the Patient and Carer Educators.
Through sharing their experiences, the Patient and Carer Educators will help the students to:
The sessions will be facilitated by a Consultant Psychiatrist, who will support the Patient and Carer Educators. There will usually be two Patient and Carer Educators per session.
The Patient and Carer Educators will meet with the facilitator before and after the sessions to make sure that they feel comfortable and supported. There will be a break during the session. This means that the time commitment per session will be approximately:
We will offer payment for your participation of £15 per session (based on our hourly participation rate of £10 per hour), plus payment at the same rate for any training, meetings relating to the role, plus agreed expenses (such as travel if you would prefer to participate at a Trust site).
Within the 45 minutes of storytelling and questions, the Patient and Carer Educators will first describe their own experience for approximately 5 or 10 minutes, before the students are then invited to ask questions.
The sessions will be with 12 students and will take place virtually, via Zoom. If Patient and Carer Educators would prefer doing the sessions from a Trust site, where they can sit with the facilitator and use a Trust computer, that will be arranged.
Our Patient and Carer Educators will have the opportunity to speak with a named individual outside the session times to offer any feedback, discuss any issues that may arise, address any questions or explore how the participation is impacting on them.
We will also be arranging group meetings with our Patient and Carer Educators, to seek their feedback, to develop the role and ensure it has the maximum possible impact, both for them and the students.
The online sessions will be secure, confidential and will not be recorded.
Your contribution: the experience, knowledge, attributes and skills that we are looking for
The main purpose of the role is for the Patient and Carer Educators to share their personal story of living with, or caring for a person that lives with, mental illness and how that has impacted on their life and accessing healthcare services.
We are therefore seeking people that:
We will be offering sessions to talk to people that are interested in being Patient and Carer Educators and to help you think about how you may want to talk about your experience via teams meetings as below
If you have any questions about the project that you would like to discuss, please contact either:
Dr Ramkisson and Dr Akinola are the doctors leading on this project and will be able to answer any questions about the role.
If you agree to be one of our Patient and Carer Educators, they will speak with you before your first session to make sure you feel fully supported.
Any information that we keep about you for this project (such as your contact details, information about who you are and our correspondence arranging sessions) will be held securely, confidentially and entirely separately from your clinical records.
At the conclusion of the project, we will ask you to tell us about your experience of participating, so we can understand if you have enjoyed it, what you have taken away from it and what we could do differently in the future. We will also share the feedback we get from the students, so that you can understand the impact that you have had on their education and development.
As noted above, you will speak with Dr Ramkisson or Dr Akinola before starting and have the opportunity to participate in a session to explore how you may want to talk about your experience. In addition to this, there will be ongoing support:
The questions that the students may ask will be without any judgement and your participation will not be linked to any care and treatment that you may receive from our Trust or any other services. The only exception to this would be if, during the course of your participation, we were worried about your safety or someone else’s. In those circumstances we may need to speak with your clinical team (if you are open to one). We will also ask for emergency contact details. We will speak with you about this before any of the sessions and answer any questions that you may have about how we will safeguard your safety.
We are looking for service users and carers to join our quality and safety panel for Stockport, Tameside and Glossop. The role outline below provides more information about this involvement activity. If you are interested in this role, please complete this expression of interest form and email it to firstname.lastname@example.org
Role: Quality and safety panel lived experience member (south network)
Location: Virtual/in person/hybrid (Stockport or Tameside)
Time required: 60 – 90 minutes for weekly meeting; 2 – 4 hours per week reading time; 15 minutes prior to and following the meeting for support / briefing
Length of appointment: 12 months
Payment: Payment will be made at £10 per hour plus agreed out of pocket expenses
Information about the quality and safety panel
The quality and safety panel (made up of a number of staff who work for Pennine Care) is a weekly meeting that reviews incidents (when things go wrong) submitted to the south care network (Tameside, Glossop and Stockport) the previous week.
The quality and safety panel then review and critically analyse the reports submitted, check that patients and families have been involved and that we have said sorry and listened to their concerns. The panel checks that the reports have met the terms of reference (what we said we’d look at) and that there is an improvement plan for any issues arising. The panel also looks at any new complaints arising within Tameside, Glossop and Stockport services.
Full support will be offered if you wish to join the panel, as we understand that some of the incidents and reports reviewed can be distressing in nature.
The discussions will relate to serious and distressing matters, including patient deaths and incidents where patients have suffered serious harm. This will therefore be a challenging role, but we are very keen to have service users and carers with lived experience to be part of our discussions.
Main purpose of the role
To be active participant in our quality meetings, providing your insight and input into discussions about serious incidents, complaints and the actions being taken to improve our services.
Experience, knowledge and skills we are looking for
Lived experience members will be provided with an induction and ongoing developmental support.
It would be desirable that the person has experience, knowledge or understanding of being involved in an untoward incident occurring with our services.
The involvement and contribution of lived experience members will be reviewed periodically to identify and learn of any support required, difficulties faced and improvements/enhancements gained.
The Chair of the meeting, or someone they nominate, will provide support to the lived experience member before, during and after the meeting. This will be done in accordance with the co-produced ‘principles of supporting attendance at meetings’.
In addition to the ongoing emotional and developmental support, on starting the role there will be an induction to support the person undertaking the role.
For more information about this role, please contact:
Matt Walsh, South Division (Stockport & Tameside) Network Director for Quality, Nursing & Allied Health Professionals
Email: email@example.com (preferred)
Mobile: 07912 454 285
Are you a relative or friend of someone using our services who has mental health and/or learning difficulties, and do you want to influence how services are delivered and developed? If so, please contact us to learn about our Triangle of Care meetings that take place across our trust.
We hold regular meetings attended by carers and staff to plan and review our progress in meeting the national Traingle of Care standards which are:
Please us on 0161 716 3178 or firstname.lastname@example.org for more information.
Read more about the Triangle of Care
Role: Expert by experience member
Meeting: Trust-wide personality disorder steering group
Location: Virtual or face to face
Time required: 2 hours every 2 months plus up to 2 hours reading time and 15 mins pre and post meeting briefing
Payment: £10 per hour
Length of appointment: 18 momths
About the steering group
The personality disorder steering group will aim to support the development and running of services for people with complex emotional and relational needs and/or a diagnosis of personality disorder across the trust.
As a member of the steering group it is hoped that you will actively contribute and engage with other steering group members to help improve our services and the experiences of people with complex emotional and relational difficulties who use our services as set out in the terms of reference.
Dr Jayne Taylor, Lead Consultant Clinical Psychologist – Adults.
Sally Blackwell, a carer from Stockport has been involved with Pennine Care for 10 years. In the video below, Sally explains how and why she got involved:
Contact us on 0161 716 3178 or at