Service user and carer involvement and engagement

Patient and Carer Educators help future doctors (second year medical students) develop their understanding of how it feels to live with a mental illness or care for someone that does.

Through sharing their experiences, the Patient and Carer Educators will help the students to:

• Develop their empathy and understanding of how it feels to live with mental illness or care for someone that does, and how it feels for those people to access services in a variety of clinical settings (both mental health services and other health services).
• Reflect on their own understanding and how they can develop that understanding through teaching, which will be captured through the evaluation process the students participate in.  

This role outline describes what the Patient and Carer Educator role involves as well as the support you will receive.

For more information, please email our medical workforce department via pcn-tr.medicalworkforce@nhs.net who will then be in touch with you.

Information about the Mental Health Housing Strategy Steering Group

It is widely recognised that effective recovery and prevention of mental health problems is reinforced by good quality housing and support. Mental ill health is frequently cited as one of the main reasons for tenancy breakdown and housing problems are often the reason for a mental health crisis.  Having settled housing and accommodation is known to have a positive impact on mental health, providing the basis for people to recover, receive appropriate support and to build resilience, and in many cases, return to work or training.

Many people with a mental health issue can live independently in their own home and housing has become recognised as a central part of an effective recovery pathway, as well as a key element in preventing ill health and reducing the need for inpatient care.

Pennine Care's mental health housing strategy steering group is to bring together relevant partners to deliver better outcomes and reduce inequalities for service users and support people to live more independent and improved lives.

The Group will also promote general mental wellbeing and address serious mental illness and links with substance abuse.

To learn more about what is involved, please take a look at the role outline and if the group is of interest to you please apply to get involved

Pennine Care are an accredited member of the National Triangle of Care initiative. To achieve membership we must meet 6 key standards, one of which is staff are ‘carer aware’ and trained in carer engagement strategies.

Find out more about the Triangle of Care.

We are looking for carers of Pennine Care services to support the development and delivery of the Triangle of Care: Carer Awareness training.

The main purpose of this role is to work in partnership with the Trust in developing and delivering training to staff which raises awareness of the needs and experiences of carers and is based on legislation, the Triangle of Care standards and other evidence based best practice.

You can view the role outline for more information.

To express your interest please complete this form

Information about the Military Veterans Women Project

The purpose of the Military Veterans Women Project is to increase referrals of women veterans into mental health services therefore the impact is to see more women veterans accessing mental health support for their wellbeing. The project aims to explore barriers and facilitators for women veterans to inform practice and service provision.

In addition to monthly project meetings, we welcome lived experience participants supporting focus groups we will hold across the region.

Lived experience participants will be supported be Dr Natasha Roberts who is leading the project.

Experience, knowledge, skills and attributes we are looking for

• Good communication skills.
• Experience or knowledge of administration services
• Good working knowledge of computers
• Punctuality and reliability.
• Are able to offer views and constructive challenge in a group discussion, or to work with Chair to raise points on their behalf. We will make any necessary accessibility adjustments to facilitate this.
• Ability to relate their own experiences and encourage others to contribute to matters under discussion.
• Respect that the purpose of the role will not be to address specific concerns or issues arising from their own experience.
• Ability to commit to requirements of the role, including diary management to ensure attendance at meetings and completion of any preparatory work.
• Values and behaviours that welcome and respect diversity
• Values and behaviours that welcome and respect experiences and opinions that may differ to your own
• Ability to work within relevant Trust policies and protocols

Based on their experience of being a military veteran, lived experience participant members will:

• Ask new or different questions to those posed by staff, based on their own experiences
• Provide another pair of eyes and a different perspective from outside the culture of our organisation and make sure our thinking is not limited to the boundaries of our own organisation.
• Provide a non-professionalised view and constructive challenge to add richness to the project.

Support in the role

• Introduction to Pennine Care and how we facilitate lived experience participation
• Regular support provided by Dr Natasha Roberts, project lead.
• We will make any necessary accessibility adjustments to facilitate lived experience involvement

For more information about this role, please contact:
Dr Natasha Roberts
Email Enquiries can be sent to the.mvs@nhs.net

Phone Enquiries can be sent to 03003230707

Pennine Care is an accredited member of the Retrain Reduction Network and is committed to supporting the Network’s vision to ‘reduce reliance on restrictive practices and make a real difference in the lives of people. They hope to achieve this mission by sharing learning and developing quality standards and practical tools that support reduction.’

For more information on the RRN, you can use this link https://restraintreductionnetwork.org/

What we mean by Restrictive Practices

Restrictive Practices is a broad term which includes:

• Physical Interventions (restraint)
• Seclusion
• S136 admissions
• Restriction from a police and NHS perspective

We are looking for people, and/or their carers, who have experience of restrictive practices to help train our staff and develop resources to help us improve our approach.

You can view the role outline for more information 

To express your interest, please complete this form

Dan Beresford and Rob Baker are our Tameside and Glossop service user and carer involvement team.

Our aim is to support service users, carers and service providers to fulfil Pennine Care's “big ambition” of people with lived experience shaping every decision.

Involving those with lived experience isn’t a box ticking exercise, it makes a real, tangible difference to the lives of service users and carers, as well as enabling you to deliver the best service possible and we need you to help us make this a reality.

If you are currently a service user, have previously used Pennine Care services in Tameside and Glossop, or care for somebody who does and would like to be involved in shaping our services, or have any questions, please contact us: tameside.involvement@nhs.net

Dan Beresford - 0161 716 3462 or 07514 723720

Rob Baker - 0161 716 3461 or 07935 700859

The Patient Safety Incident Response Framework (PSIRF) is a new approach to responding to patient safety incidents and is seen as a major step towards improving safety management across the healthcare system in England. It will ensure the NHS focuses on understanding how patient safety incidents happen, allowing for more effective learning and improvement, and ultimately making NHS care safer for patients.

Pennine Care's PSIRF implentation group is leading how the Trust plans and oversees this work and a fundamental part of this is ensuring we have people and carers with lived and living experience helping to shape what we do. If you are interested in joining the implementation group you can view the role outline which describes what the role entails as well as the support we can offer. 

To learn more about PSIRF, you can watch this video and visit this website 

To express your interest in this role, please complete this form

If you would like to know more about this role, please email Ann-Marie Malley, Patient Safety Specialist at annmarie.malley@nhs.net

ROLE OUTLINE

About the steering group

The Complex Emotional and Relational Needs Steering Group will aim to support the development and running of services for people with complex emotional and relational needs and/or a diagnosis of personality disorder across the trust.

Main purpose of the role

As a member of the steering group it is hoped that you will actively contribute and engage with other steering group members to help improve our services and the experiences of people with complex emotional and relational difficulties who use our services as set out in the terms of reference.

Your contribution

• Ask new or different questions to those initially posed based on your own experiences of our services and how it feels to be either the person receiving care from our Trust or the carer of someone that does.
• Advocate for patients and carers views to be included in decision making so that they can speak for themselves.
• Provide another pair of eyes and a different perspective from outside the culture and other influences within our organisation and make sure our thinking is not limited to the boundaries of our own organisation.
• Provide a non-professionalised view and constructive challenge to add richness to discussions and the actions we are taking to improve and develop services.

Experience, knowledge and skills we are looking for

• Ability to focus on wider views and experiences as well as your own.
• Being able to demonstrate listening and negotiating, with a personal style that is questioning, but not confrontational.
• Working in a problem solving way with others in the group.
• Being able to work with others in a team.
• Being open and respectful to different views, experiences, values and beliefs
• An understanding of equality and diversity.
• A willingness to understand how services are organised and how this impacts on individuals using services and their families / carers.
• Personal experience of receiving support from mental health services in relation to the experience of complex emotional and relational difficulties.

Desirable attributes

• Motivation and commitment to improving the experience of people using mental health services for people with complex emotional and relational difficulties and their families / carers
• Personal experience of receiving support from specific services aimed at helping people with complex emotional and relational difficulties or a family member/carer of someone who does – e.g. psychological therapies, community mental health teams, therapeutic day services

Available support

• Introduction to Pennine Care
• Reasonable adjustments to support your involvement
• Relevant training and support
• Payment for your expertise
• Reimbursement of any pre-agreed out of pocket expenses

To express your interest in this role, please complete this form

For more information about this role, please contact:

Lynette or Ashleigh in the involvement team

Telephone: 0161 7163572

Email: involvement.penninecare@nhs.net

The Patient Experience and Engagement Reference (PEER) Group has been established to co-develop our Trust’s approach to making the patient and carer voice loud and unmissable in our organisation.

It is comprised of service users and carers (or those that have previously used our services in the last 12 months) and Trust members of staff working in involvement and engagement. 

We are looking to increase the membership and diversity of the PEER Group and invite people with lived and living experience from our local communities to get in touch with a view to joining the group.

View the lived experience role outline and complete this form to express your interest.

For any further information or for support in completing the form, please contact the involvement team on 0161 716 3572 or email involvement.penninecare@nhs.net

Do you provide care and support to someone who uses our services?

People who provide unpaid care and support to those using our mental health, learning disability and autism services are often known as carers. Carers can be family members, friends and neighbours.

We hold Triangle of Care groups every other month with staff, carers and service users to focus on how we can all contribute to:

• Identifying carers and the essential role they play
• Providing carer awareness training to staff
• Getting confidentiality and information sharing right
• Having dedicated roles to support carers
• How we provide information about our services and what we do
• Gathering and sharing information about support services for carers 

Please contact us 0161 716 3572 or involvement.penninecare@nhs.net for more information

Read more about the Triangle of Care

Our new community rehabilitation design group is looking for lived expereince membership. 

The group is comprimised of service users,carers and members of staff. 

The purpose of the community rehabilitation team (CRT) steering group is to ensure there is an overview of the quality of service in mobilisation of the community rehabilitation team to support people with complex psychosis who are living in funded placements including care homes and supported accommodation and those in inpatient rehabilitation settings. The group will ensure the development and delivery of evidence-based pathways, share good practice and identify areas for improvement.

You can view the role outline here and complete our form to express your interest.