If you, or someone you know, needs urgent mental health support, you can call NHS 111 Mental Health and select option 2.
NHS 111 Mental Health is for people of all ages who need urgent mental health support. For example, feeling mentally unsafe or severely distressed.
It’s available 24/7, free of charge and you can call for yourself or someone else.
Although NHS 111 Mental Health is a national service, you’ll be connected to your local team.
A practitioner will listen and help you get the urgent support you need. With your permission, they can access your notes if you’ve previously received mental health support. This will reduce you having to repeat information and allow our team to provide better support.
The service is provided by us, Greater Manchester Mental Health NHS Foundation Trust and voluntary, community and social enterprise partners.
You can access NHS 111 Mental Health online and get help from 111 in other ways. This includes if you are deaf or hard of hearing, or you need help in another language, including British Sign Language.
You can also get support from one of the community crisis spaces provided across Greater Manchester.
NHS 111 Mental Health is not an emergency service. In emergency situations where there’s an immediate risk to life, or you need urgent physical care, you should contact 999 or go to A&E.
Closing our 0800-helpline
At 8am on Monday 3 November 2025 our 0800-helpline will close. (0800 014 9995).
But our NHS 111 Mental Health team will be on hand to provide urgent support.
The 0800-helpline run by Greater Manchester Mental Health will also close on the same date. We’re working together to communicate the change to patients, carers, partners, and the public across Greater Manchester.
As a safeguard, anyone who calls the 0800 number after the change will hear a voicemail directing them to NHS 111 Mental Health.
We always planned to close the 0800 number once our NHS 111 Mental Health team was established.
You’ll now only have to remember one simple number that you can call anytime, anywhere.
If you've used the NHS 111 Mental Health you can share your experience by completing this survey.
The feedback will help NHS England identify where improvements can be made to better meet the needs of people experiencing a mental health crisis.
Below are some other helplines that can help you:
Call 116 123 (freephone) if you need to talk to someone urgently about how you are feeling.
You can also email jo@samaritans.org or visit the Samaritans website.
NHS and social care workers:
Samaritans also run a confidential support line for NHS and social care staff, from 7am to 11pm, seven days a week: 0800 069 6222
Papyrus runs a listening service if you’re under 35 and may be having thoughts of suicide.
Call: 08000 684141
Text: 07786 209 697
Email: pat@papyrus-uk.org
Sign language: Hopeline247 British sign language support
Opening hours are 24 hours, every day of the year, including weekends and bank holidays.
Call 0300 304 7000 for emotional support and information if you’re affected by mental illness. This includes if you’re a family member, friend or carer.
The Silver Line Helpline run by Age UK is a free, confidential telephone service for older people.
They provide friendship, conversation and support 24 hours a day, 7 days a week.
Call 0800 4 70 80 90 for free.
If you’re a man who is down or have hit a wall for any reason, you can ring the Campaign Against Living Miserably (CALM) helpline to talk or find support.
Call: 0800 58 58 58
National Suicide Helpline UK offers a supportive listening service to anyone in the UK with thoughts of suicide or self harm. They are open from 6pm to midnight.
Call: 0800 689 5652
If you have served or are currently serving in the UK Armed Forces, you can call Combat Stress’ 24-hour mental health helplines.
Veterans and their families can call: 0800 138 1619
You can also text on 07537 173683 and email helpline@combatstress.org.uk Standard charges may apply for texts, please check with your provider.
The helpline is available 24 hours a day, 365 days a year.
Samaritans helpline:
Samaritans also offer wellbeing support line for health and care colleagues, which you can call on 116 123.
This website aims to support anyone who is thinking about suicide or who has been affected by it. Click on these links to see what help is available:
There's a strong link between debt and mental health problems, with a number of people referring to us in need of debt advice.
You can get free debt advice from the Money Advice Service and find helplines on their website.
Gambling harms are the negative effects that happen to someone after gambling. They can affect any and every aspect of life - mental and physical health, money, relationships, education, or work.
If you’re worried about gambling, for yourself or someone you know, go to www.chapter-one.org where you can find more information about gambling harms and where to get support and treatment that works.
Dedicated helpline and online support, advice and information for male survivors of sexual violence.
Open Monday-Friday: 9am-8pm. Saturday and Sunday: 10am-2pm
Call 0808 800 5005
Visit their website: www.safeline.org.uk
Free professional trauma-informed counselling service for survivors of childhood sexual abuse and for those who support them aged 16+ living in England and Wales