The Friends and Family Test (FFT) is a quick and simple way of collecting anonymous patient feedback to improve services.
As part of the test, you are encouraged to answer one simple question “how likely are you to recommend our service to friends and family if they needed similar care or treatment?” with answers ranging from ‘extremely likely’ to ‘extremely unlikely’.
Responses can be submitted in a number of ways such as via a postcard, in the post, online and via kiosks.
You can also click here to send your response.
The results are an will give us invaluable feedback, which helps to make improvements so patients have a positive experience.
Our results are reported to NHS England on a monthly basis and published on the NHS England website, NHS Choices and here on the Pennine Care website.
We have had outstanding results from the Friends and Family Test. Below you can see the percentage of patients who would recommend us to friends or family each month throughout 2019.
A full report of our FFT scores for previous months, including number of respondents and comments, is available to download as a document below:
For more information about the Friends and Family Test, visit: www.nhs.uk/friendsandfamily
