This accessibility statement applies to www.penninecare.nhs.uk, which is run by Pennine Care NHS Foundation Trust.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • use any device or web browser

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability

How accessible this website is

This website is responsive and can be viewed on different devices, such as PC, laptop, tablet and smartphone.

The accessibility toolbar also lets you increase the size of text, change the colours and contrast, or translate to a different language.

The text will adjust into a single column when you change the size of the browser window.

We know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text
  • Most older PDF and Word documents are not fully accessible to screen reader software
  • Older videos or live video streams do not have captions
  • Some of our online forms are difficult to navigate using just a keyboard
  • You cannot skip to the main content when using a screen reader
  • You cannot change the text size on the interactive maps, which are found on our homepage, your services page, and the council of governors page.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: communications.penninecare@nhs.net

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team by email on communications.penninecare@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can find our contact details on the contact us page.

If you cannot view the maps on any of our service pages, please contact the service for directions.

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Pennine Care NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some links only appear visually distinct from regular text by colour.  We are working to make them all more visually distinct.

Some controls, including links, buttons, and fields, don’t currently show when they have been selected by the keyboard. We are working on this.

Some text doesn’t have sufficient contrast, but this can be adjusted by using the accessibility toolbar which pops up on every page.

Some lists aren’t optimised so screen readers can accurately report the amount of items contained in the list. We are working on this.

Disproportionate burden

Navigation and accessing information

There’s no way to skip all the sub headings under each page header, or to skip to ‘main content’.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

These forms are built and hosted by a third party.

We believe that fixing the issues would be a disproportionate burden within the meaning of the accessibility regulations. We will review this as part of our annual website improvement and hosting.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

Many of these are referral forms for other health professionals, or are intended to be printed out and worked through as part of an activity.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our old annual report documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are currently working on:

  • Ensuring all controls change appearance when they are selected
  • Underlining all links to distinguish them by more than just colour
  • Replacing older PDF and word documents with plain text web pages, where possible
  • Ensuring lists are marked up correctly for screen reading software
  • Adding labels to all forms and entries
Preparation of accessibility statement

This statement was prepared on 5 January 2021. It was last reviewed on 6 January 2021.

We test popular popular pages, like the homepage, jobs and your services, along with some at random. This website was also tested in January 2021 by Silktide. Click here to read the accessibility test report.