We're working hard so we can keep supporting you through this difficult time.
The majority of our sessions are currently being held virtually or via telephone. We are reviewing this regularly, in line with NHS national guidance.
All calls are currently being diverted to our voicemail service, so we can manage them appropriately while working within covid safety guidance.
Please leave a clear message if you need to speak to someone, and we will call you back as soon as possible (during office hours).
We are not an emergency service, so please speak to your GP or visit our helplines page for more advice and contacts if you need help urgently.
We hope you and your family are staying as safe and well as possible, and we're sorry for any inconvenience.
We offer support and treatment if you're experiencing symptoms such as difficulty sleeping, low mood, stress, worry or anxiety, feelings of low self worth or panic attacks.
We can also help you to cope with the effects of a long-term health problem or chronic pain, post natal depression, obsessive compulsive disorder, phobias, eating difficulties and post traumatic stress reactions.
With help and support, these feelings and symptoms can be managed, guiding you to deal with them more effectively.
Our service is delivered by a range of professionals including therapists and counsellors, who will find a level of treatment that is right for you.
We also provide specialist support for those experiencing post-natal depression and for those with long term health conditions.
Please note we are NOT an emergency service, if you're feeling desperate or suicidal you should contact you GP as soon as possible.
We offer a mental health self-help program called SilverCloud, where you can instantly access materials shown to have a positive impact on depression, anxiety and stress.
You can log into the program from any device as often as you want, and we'll regularly support you as you work through the materials. Once you have completed the program, you will still be able to access the information in your account for up to a year.
Click here to sign up for SilverCloud. If you would like more information, you can phone us on 0161 253 5258.
Unfortunately SilverCloud is only available in English at the moment. If you'd like to access our services but don't speak English, please complete the Healthy Minds referral form (below) and we will contact you to arrange an interpreter.
What to expect after completing the SilverCloud referral form
You will receive an email from SilverCloud asking you to complete a questionnaire and select a treatment programme to work through.
This information will be reviewed by us and then we'll contact you. This is often in an email, but you may also receive a text or letter. Please keep an eye on your junk email box as often emails end up there.
How does SilverCloud work
SilverCloud is an online cognitive behavioural therapy programme. It's flexible, effective, easy to use, and puts you in control of your own progress. You can work through at your own pace and complete the tasks at times to suit you.
You will speak to a psychological wellbeing practitioner on the telephone at the start and end of your treatment. You will also receive weekly emails from them as they will review the progress you are making.
After you complete a SilverCloud programme
Your final review will be over the phone with your supporter. During this appointment we will discuss and review your progress with the programme and decide together if you require any further support from Healthy Minds.
Whatever is decided, you will have access to the materials on SilverCloud for 12 months.
If you sign up and change your mind
Once you are allocated to a therapist you will have weekly reviews via email. If at any point, you have questions about the programme or you feel it isn’t right for you, please leave us a message to let us know. We will be happy to discuss alternative treatment options with you.
If we notice that you don’t log on to your account for two weeks once treatment has started, and you haven’t left us any messages, at that point, we will assume you do not wish to continue with SilverCloud and will discharge you back to the care of your GP.
Watch this video for more about SilverCloud: https://www.youtube.com/watch?v=Z6uopRaBf20
You can access our Healthy Minds service by completing the online form so we can get in touch. Click here for the referral form.
After making a referral
Once your referral has been submitted, we will aim to respond to you within 14 working days.
If you need urgent help in the meantime, please speak to your GP or visit our helplines page for other useful contacts.
Following the closure of the online professional referral portal, professional referrals to Healthy Minds are still accepted. However please carefully consider whether it’s appropriate for the patient.
The service is for people with mild to moderate common mental health problems (e.g. depression and anxiety), with a strong focus on self-help. This is why self-referral is the preferred route.
If a professional referral is appropriate, you can email a referral form to us. Pennine Care staff can access a copy of the referral form on the staff intranet. Otherwise please contact us for a copy. Outpatient psychiatry letters are also still accepted.
Alternatively, you can speak to your GP or other health or care professional.
If you have any questions about the service, please contact us on 0161 253 5258.
There's a strong link between debt and mental health problems, with a number of people referring to us in need of debt advice.
You can get free debt advice from the Money Advice Service.
Tel: 0161 253 5258
All calls are currently being diverted to our voicemail service. Please leave a message or click the 'update on our service during covid' tab for more info.
Some evenings available by request.