Greater Manchester Resilience Hub logo and strapline.jpg
Health and care staff wellbeing service

Greater Manchester Resilience Hub provides emotional support to all health and care workers, and their families, living or working in Greater Manchester.

Due to a current review of our service, we are unable to accept new referrals for individual support.

If you are currently receiving support, this will continue. If you are on our waiting list (referred to us before 31 December 2023) you will be contacted as soon as an appointment is available.

We will share further details and information when available.

These resources aim to support anyone. Please click the drop-down menus below for more information relevant to your role.

Resources and advice


We've created a number of webinars, available to watch anytime, to share learning or helpful information. Click here for our webinars page.

NHS staff confidential text support service

You can text FRONTLINE to 85258 (available 24/7).

This service is available to all our NHS colleagues who have had a tough day, who are feeling worried or overwhelmed, or who have a lot on their mind and need to talk it through.

Care home staff

Resilience Hub resources

  • Buddy guide - Pairing or grouping individuals to look out for and help each other
  • Check-in guide - Prompts for an end of shift four-step debrief

If you are concerned about your team

As a manager, you can contact the Hub for support. Our support for teams includes and not limited to:

  • Consultation with a staff member at the Hub to discuss your team’s needs and how we could support you.
  • Planning  workshop for your team, based on a their needs.
  • Planning a facilitated peer support or reflective spaces for your team, based on the team’s needs.

You can call the Hub directly or fill out this very brief form and the Hub will contact you within approx a fortnight.


'Ear for you'

A service for black, Asian and minority communities across Greater Manchester. The service is provided by Nestac, a charity specialising in cross-culture emotional support.

You can call or text ‘HELP’ to 07862 279289 or 07894 126157.

Nestac also offers counselling to BAME women and young girls who have been victims of abuse and violence or FGM. Call 0170 686 8993 or email

Click here for more information.

Jewish mental health support

This is a partnership between Jewish Action for Mental Health (JAMH) and Neshomo.

JAMH want to increase awareness of mental illness in the Jewish community, and offer practical guidance in identifying signs of acute psychological distress. Contact 07510 204 844 or Click here for JAMH 

Greater Manchester Neshomo is a Jewish, culturally sensitive, confidential mental health charity for adults. They are offering befriending, mentoring, counselling and therapy to those whose mental health has been affected by covid. Men: 07741 625 345; women: 07512 578 587 
Click here for Neshomo.

Caribbean and African Health Network (CAHN)

CAHN is providing a bespoke mental health service for the Caribbean and African community. This includes online access to trained counsellors, along with volunteers who can help to reduce social isolation. ​​​​​​​Contact 07853 556 591 or Click here for info.

Chinese mental health support (Wai Yin)

Wai Yin have developed a support group for Chinese men and women with mental distress and difficulties relating to a range of socio-cultural issues. They aim to provide professional support which tailors to different complex issues of mental health, sociocultural and financial difficulties. Call ​​​​​​​01618330377, email Click here for more info.

Training and support for services and exiles (TS4SE)

This cooperative works with refugee and migrant community groups, and local community groups who want to improve how they work with their diverse local populations. 

TS4SE are now providing regular briefings and train-the-trainer sessions, gathering user stories, and researching and developing sustainable new models of working remotely - or in person with social distancing.

They are also supporting smaller refugee-led community organisations, to develop remote befriending for isolated individuals, focusing on culturally specific health promotion and wellbeing messages. Call 07939 155525, email Click here for more info.

Yaran Northwest

Yaran Northwest is not-for-profit organisation providing a variety of services to meet the needs of vulnerable adults, new immigrants, families and couples in Greater Manchester; who need urgent help with counselling, advocacy, recovery and wellbeing.

They are providing bilingual accredited mental health practitioners and a bilingual befriending mentor, who will provide online sessions. Call 07413396573, email Click here for info.

This information can support you if you are a parent or carer, as well as being a health and care worker:.

Resilience Hub resources

Greater Manchester Health and Social Care Partnership

Other resources

Wellbeing screening

Our confidential wellbeing screening is being also targeted at family members of health and care staff (even if you don't want to complete it yourself).

Once your child has completed the screening, the team will call you (or their parent/carer) to speak in more detail about how things are. Click here to visit our screening page.

Here are some things that can support you if you've been affected by bereavement.

Greater Manchester Bereavement service: 0161 983 0902

This is available Monday to Friday, 9am to 5pm (until 8pm on Wednesday), except bank holidays.

Greater Manchester Bereavement Service is here for anyone who has been bereaved or affected by a death, no matter the cause of death or how long it’s been. If you’re grieving and need support, please give them a call or email. Their friendly bereavement practitioners are here to listen and help find the right support for you.

The service also has dedicated suicide bereavement practitioners to ensure that those bereaved or affected by suicide can speak to someone who will have a greater understanding of what they may be going through and help them access appropriate support.

Click here the visit their website.

National bereavement and loss support line: 0300 303 4434

This is available from 7am -11pm, seven days a week.

Death and grieving in a care home

This guide has advice to support you, care home residents and their families. Click here to download a copy.

Our staff are trained mental health professionals, who are experts at working with people who have experienced traumatic and distressing events. 

Greater Manchester Resilience Hub is hosted by Pennine Care, and is a collaboration between the three NHS mental health providers in Greater Manchester (the other two are Greater Manchester Mental Health NHS Foundation Trust and Manchester University NHS Foundation Trust). 

The Hub is supported and funded by the Greater Manchester Mental Health and Social Care Partnership. 

The Greater Manchester Resilience Hub learning series takes viewers through the establishment of the Hub. Click here to see the recorded webinars. 

We have developed a generic communications toolkit to help you raise awareness of the Resilience Hub among your health and care staff.

Click to download each of these assets:

​​​​​​​For our 'Putting on a brave face?' campaign, download digital and print design assets here.

You can us contact by:

Phone: 03330 095 071


We are open from 9am-3pm, Monday - Friday (excluding bank holidays).

Appointments and workshops can be pre-arranged outside of these hours.

If we can't answer your calls immediately, please leave a message and we will call you back as soon as we can. We want to do all we can to support you through these very difficult times.

If you’d like to feedback on your experience of the Hub, you can also contact Pennine Care directly (the host of Greater Manchester Resilience Hub).