Greater Manchester Resilience Hub - staff wellbeing screening programme 

Greater Manchester Resilience Hub is providing psychosocial and emotional wellbeing support for all health and care workers who live or work across Greater Manchester. This includes clinical and non-clinical staff, security, cleaners, porters, caters and other ancillary staff, those redeployed and those shielding.  

We also offer support for all North West Ambulance Service staff and North West Nightingale staff. 

This offer is also extended to dependents and family members of all health and care staff. 


Take part in our screening programme.

If you are aged between 8 and 13, please complete with a parent or guardian. If you are aged 14 or 15 you will need to provide a parent or carer email address.

Those with children under 8 years old who have been affected should call us for advice.

You can find information about our screening programme below, or click here to see what other support we offer for you

How long are the questionnaires?

It takes an average of 10 minutes to complete the questionnaire, but you may wish to allow yourself more time if you find it difficult to think about your emotions at the moment. You may want to allow 25 minutes if completing it with a child. If you’d like help to complete the questionnaire please get in touch with us.

Completing the screening questionnaire allows our expert team to provide better advice and support, for your emotional wellbeing and mental health. 

We are inviting all health and care staff across Greater Manchester, who are feeling stressed, anxious or overwhelmed, to take part in our wellbeing screening programme. 

The offer is also open to dependents and family members of health and care staff, who live or work in Greater Manchester.

We also offer support for all staff from North West Ambulance Service and Nightingale North West. 

Our definition of health and care staff includes, but not limited to: 

  • All social care (adult and child) 
  • Community services 
  • Local authority 
  • NHS 
  • Private
  • Voluntary, community and social enterprise

Staff from all roles, both clinical and non-clinical, are eligible. This is including, but not limited to;  

  • Administrators / clerical
  • Allied health professionals
  • Ancillary staff 
  • Care co-ordinators
  • Caterers 
  • Corporate staff
  • Cleaners 
  • Dental staff
  • Doctors
  • Nurses
  • Porters
  • Security staff

Including those you are: 

  • Training
  • Redeployed staff 
  • Shielding staff  
  • Retired 
  • Returned 
  • Bank staff 
After completing

After completing and submitting your screening questionnaire, you may receive a call from one of our team. This call will come through as an 'unknown number'. If you have a preferred time for us to contact you please let us know using the details below.

Get in touch

If you have any questions, please get in touch with the hub via:

Phone: 03330 095 071

Email: gm.help@nhs.net

More info and frequently asked questions:

Greater Manchester Resilience Hub is a confidential, enhanced NHS service, initially set up to support all those impacted by the Manchester Arena Attack (both the public and professionals).         

We have now expanded in order to support health and care workers who live and/or work in Greater Manchester. We also offer support to your dependents and immediate family members.

The hub is funded and supported by Greater Manchester Health and Social Care Partnership. 

Our team of qualified NHS mental health professionals is experienced in working with adults, young people and children. We offer help and support to you, your dependents and immediate family members who are feeling sad, anxious, overwhelmed, or feel they would benefit from some additional wellbeing or mental health support.

We can offer advice about your individual experiences, signpost to potential sources of support and help you to access evidence-based therapies if required.

With your consent, we can also liaise with your employers (e.g. occupational health, employee assistance programs) on your behalf.

We offer a confidential screening programme for all health and care workers, as well as their family members and dependents.

If you have not been invited to screen yet, but believe you should have been then please contact us on 03330 095 071 or gm.help@nhs.net.

Our offer is open to health and care workers (their dependents and their families) who work within the Greater Manchester area, along with those working for North West Ambulance Service.

If you live in Greater Manchester, but you work in health and care elsewhere, this service is open to you and your family.

If you encounter a problem, would like the questions in a different language, or would prefer to complete the screening over the phone, please give us a call: 03330 095 071

Alternatively, you can email us on gm.help@nhs.net.

Our opening hours are:

Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 7pm

Thursday: 9am - 5pm

Friday: 9am - 3pm

The information you provide to us will be confidential; however, if you indicate that there may be a safeguarding risk to yourself, or anyone else (particularly a child or vulnerable adult), then we may need to discuss this with you further.

On completion of your screening questionnaire, we may offer to refer you to another service which may be able to offer more specific help. We will always discuss this with you and ask your permission before doing so.

Notes of your communication, whether via phone calls or emails (often emails are pasted into notes), will be stored security on your record which can only be accessed by the Hub team. For more information please contact the Hub or read more here: How we use your information :: Pennine Care NHS Foundation Trust

Please Note: We also use anonymised data as a means of constantly evaluating our service and information with NHS England/Improvement (this does not include your clinical notes or your NHS number or postcode), in order to improve and to plan for any future needs.

Once you’ve completed the screening you’ll receive an email to the address you've provided.

This email will contain resources and useful links and, depending on your responses, your email may say a member of our team will call you in coming days.

Screening questions are not the full story so even if we don't state we'll call, you're welcome to call us to speak with a member of the team.

Yes, we value ongoing feedback and you can send it to us via email: gm.help@nhs.net.

We may also reach out to you once you've completed the screening for feedback on your experiences.

Additionally, if you have recently accessed support for you as an individual (rather than as a team/ organisation), please complete the following survey and provide feedback on your experience to NHS England. This will help identify any service improvements needed and also measure the impact that the hubs are having.

More details about how to provide feedback to Pennine Care (the host of GM Resilience Hub) can be found here.

Any information you provide remains confidential, but should you indicate risk towards yourself or others, particularly a child or vulnerable adult, or for the purposes of the detection or prevention of a serious crime, we may need to explore the circumstances further with you. On completion of your screening questionnaire, we may offer to refer you to another service which may be able to offer more specific help. We will always discuss this with you and ask your permission before doing so. 

You are not required to inform the Hub where you work, and we will not liaise with your employer unless either the law requires it or with your explicit written consent.

Notes of your communication, whether via phone calls or emails (often emails are pasted into notes), will be stored security on your record which can only be accessed by the Hub team. For more information please contact the Hub or read more here: How we use your information :: Pennine Care NHS Foundation Trust

Please Note: We also use anonymised data as a means of constantly evaluating our service and information with NHS England/Improvement (this does not include your clinical notes or your NHS number or postcode), in order to improve and to plan for any future needs.

 

Please let us know if you would be interested in taking part in any research that may be planned in the future. We would never use your information without your consent.