Published on: 30th June 2025
Have your say: how should we send appointment reminders?
We want to make sure you get important information about your NHS appointments in a way that works for you.
We're asking patients to take part in a short survey (just 5 minutes) to tell us how you would prefer to receive appointment reminders - whether that’s by text, email, phone, letter, or the NHS App.
This survey will not change how we contact you now - it’s just to help us plan better, more accessible services in the future.
We’re also keen to understand whether people feel confident using digital tools, and what kind of support might be helpful.
Your feedback will help us make our services more inclusive, flexible, and patient-friendly.
Survey closes on: Friday 18 July, 5pm
If you know someone who might prefer a paper version, please contact pcn-tr.communications.penninecare@nhs.net.