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Overview Heywood, Middleton and Rochdale Community Services Children's Nursing Heywood, Middleton and Rochdale Children's Acute and Ongoing Needs Service

Heywood, Middleton and Rochdale Children's Acute and Ongoing Needs Service

A range of Rochdale borough community services for children and young people with acute, ongoing, complex and additional needs have been brought together to form one integrated service.

The service can be accessed via a single point of access (SPOA).

About the service

Known as the Children’s Acute and Ongoing Needs Service, it brings together the following services, known as paediatric specialisms:

The service provides dedicated therapy and nursing/medical care to children and young people with severe and complex disabilities or health needs and special educational needs, who require a high level of support. 

The service also provides care and treatment for children and young people with acute (i.e.short-term) or long-term ongoing health needs (e.g. diabetes or epilepsy). 

As part of this, the service works closely with a range of community and voluntary partners, such as Family Action, to offer a broader range of support and encourage coping and thriving at home.

Who is the service for?

The service is for children and young people aged from birth up to 19 years, who live, or are registered with a GP in Heywood, Middleton or Rochdale (HMR).

 The child or young person must have:

  • Severe and complex disabilities or health needs, or special educational needs, which require a high level of support
  • An acute or ongoing health condition

Support and advice will also be available for parents and carers.

The service also works with health colleagues and partner organisations to provide some universal and early help for children, young people and families – such as health promotion and other health and wellbeing advice.  This should improve resilience within our communities and help families to stay well.  

The service has been fully co-designed with parents, parent groups, partner organisations and others – this means they have worked closely with the service leads to ensure the service meets people’s needs.  The co-production process will continue to ensure the service can be reviewed and improved to meet the changing needs of local communities. 

Improvements will be further supported through patient feedback, collected via a bespoke survey.

Where will the service be based?

The service’s administration ‘hub’ is based at Callaghan House in Heywood.  However, care and treatment is delivered in a range of settings across Heywood, Middleton and Rochdale, including people’s own home, nurseries, children’s centres, special schools and clinics.

Hours of operation

The service is contactable Monday to Friday from 8am to 6pm and Saturday 8am to 2pm.  Referrals can be sent at any time.

Who can refer?

To support easy access, referrals can be made into the Children’s Acute and Complex Needs Service by anyone who works with a child or young person. This includes: 

  • Any health professional
  • Any social care professional
  • Any education professional

How to refer to the service

Children and young people who require support from any of the above specialisms can be referred (by the professionals mentioned above) via the SPOA in the following ways:

  • Telephone: 01706 676777
  • Fax: 0207 019 7419
  • Email:  pcn-tr.HMRChildrensAONS@nhs.net
  • Post: Children's Acute and Ongoing Needs Service, Callaghan House, Cross Street, Heywood, OL10 2DY

What happens once the referral is received?

Once the referral has been received, it will go through a comprehensive clinical triage process to ensure that the young person is seen by the most appropriate professional or multi-disciplinary group.  

Where the most appropriate specialism does not sit within the Children’s Acute and Ongoing Needs Service (as detailed above), it will be sent on to the appropriate service, or team – even if it is not provided by Pennine Care.  Referrers will be notified of this.


The service is multi-disciplinary, which means that lots of different professionals work together as one team.  This allows the service to provide flexible and joined up care and service users will only have to tell their ‘story’ once, rather than to several different professionals, leading to better care and a better experience.  This joined up working also supports improved information sharing between professionals and best use of resources.

The service provides easier and faster access to the right community-based health professional or team, helping children and young people avoid having to go to hospital unnecessarily.

Working closely with a range of community and voluntary partners, the service offers an increased focus on supported self-management, where appropriate, which helps to improve the confidence and independence of service users and those who care for them.

CARES Award 2017

Contact Information

Children’s Acute and Ongoing Needs Service
Callaghan House, Cross Street
OL10 2DY
01706 676 777
0207 019 7419

Opening Hours

Monday to Friday: 8am to 6pm. Saturday: 8am to 2pm

Referral Methods

  • GP
  • Health professional
  • Social care professional
  • Anyone who works with a child or young person