Friends and Family Test
The national Friends and Family Test (FFT) is a quick and simple way of collecting patient feedback to improve services.
As part of the test, patients are encouraged to answer one simple question “how likely are you to recommend our service to friends and family if they needed similar care or treatment?” with potential answers ranging from ‘extremely likely’ to ‘extremely unlikely’.
Responses can be submitted in a number of ways such as via a postcard, in the post, online and via kiosks.
The results will give us invaluable feedback, which helps to make improvements so patients have a positive experience.
The anonymous results will be formally reported to NHS England on a monthly basis and published on the NHS England website, NHS Choices and here on the Pennine Care website.
Pennine Care has had outstanding results from the Friends and Family Test. Below you can see the percentage of patients who would recommend us to friends or family each month throughout 2019.
- January - 95%
- February - 96%
- March - 95%
- April - 94%
A full report of our FFT scores for previous months, including number of respondents and comments, is available to download as a document below:
|April 2019 FFT report||640 KB|
|Annual FFT report - April 2018 - March 2019||580 KB|
|March 2019 FFT report||506 KB|
|February 2019 FFT report||573 KB|
|January 2019 FFT report||571 KB|
|December 2018 FFT report||574 KB|
|November 2018 FFT report||579 KB|
|October 2018 FFT report||597 KB|
|September 2018 FFT report||574 KB|
|August 2018 FFT report||574 KB|
|July 2018 FFT report||508 KB|
|June 2018 FFT reports||578 KB|
|May 2018 FFT report||576 KB|
|April 2018 FFT report||507 KB|
|Annual FFT report April 17 - March 18||615 KB|
|March 2018 FFT report||614 KB|
|February 2018 FFT report||537 KB|
|January 2018 FFT report||442 KB|
|Annual FFT report April 16 - March 17||541 KB|
For more information about the Friends and Family Test visit: www.nhs.uk/friendsandfamily
Further details can also be found on the NHS Choices website.