Friends and Family Test
From 1 January 2015, patients and service users have been asked whether or not they would recommend community and mental health services to their family and friends.
The national Friends and Family Test (FFT) is a quick and simple way of collecting patient feedback to improve services.
As part of the test, patients are encouraged to answer one simple question “how likely are you to recommend our service to friends and family if they needed similar care or treatment?” with potential answers ranging from ‘extremely likely’ to ‘extremely unlikely’.
Responses can be submitted in a number of ways such as via a postcard, in the post, online and via kiosks.
The results will provide Pennine Care with invaluable feedback, which will enable the Trust to make improvements to ensure patients have a positive experience.
The anonymous results will be formally reported to NHS England on a monthly basis and published on the NHS England website, NHS Choices and here on the Pennine Care website.
Pennine Care has had outstanding results from the Friends and Family Test. Below you can see the percentage of patients who would recommend us to friends or family each month throughout 2017.
- January - 93%
- February - 93%
- March - 95%
- April - 93%
- May - 93%
A full report of our FFT scores for previous months, including number of respondents and comments, is available to download as a document below:
|May 2017 FFT report||534 KB|
|April 2017 FFT report||541 KB|
|Annual FFT report April 16 - March 17||541 KB|
|March 2017 FFT report||534 KB|
|February 2017 FFT report||539 KB|
|January 2017 FFT report||535 KB|
|December 2016 FFT report||531 KB|
|November 2016 FFT report||530 KB|
|October 2016 FFT report||529 KB|
|September 2016 FFT report||523 KB|
|August 2016 FFT report||525 KB|
|July 2016 FFT report||417 KB|
|June 2016 FFT report||420 KB|
|May 2016 FFT report||463 KB|
|April 2016 FFT report||461 KB|
|Annual FFT Report April 15 - March 16||415 KB|
|March 2016 FFT report||525 KB|
|February 2016 FFT report||528 KB|
|January 2016 FFT report||619 KB|
|December 2015 FFT report||506 KB|
|November 2015 FFT report||521 KB|
|October 2015||529 KB|
|September 2015 FFT report||524 KB|
|August 2015 FFT report||525 KB|
|July 2015 FFT report||525 KB|
|June 2015 FFT report||524 KB|
|May 2015 FFT report||413 KB|
|April 2015 FFT report||419 KB|
For more information about the Friends and Family Test visit: www.nhs.uk/friendsandfamily
Further details can also be found on the NHS Choices website.
Here is a video that explains more about the Friends and Family Test: