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Friends and Family Test

From 1 January 2015, patients and service users have been asked whether or not they would recommend community and mental health services to their family and friends.

The national Friends and Family Test (FFT) is a quick and simple way of collecting patient feedback to improve services. 

As part of the test, patients are encouraged to answer one simple question “how likely are you to recommend our service to friends and family if they needed similar care or treatment?” with potential answers ranging from ‘extremely likely’ to ‘extremely unlikely’. 

Responses can be submitted in a number of ways such as via a postcard, in the post, online and via kiosks. 

You can respond to the Friends and Family Test for Pennine Care here.

The results will provide Pennine Care with invaluable feedback, which will enable the Trust to make improvements to ensure patients have a positive experience.

The anonymous results will be formally reported to NHS England on a monthly basis and published on the NHS England website, NHS Choices and here on the Pennine Care website.

Our results

Pennine Care has had outstanding results from the Friends and Family Test. Below you can see the percentage of patients who would recommend us to friends or family each month throughout 2018.

  • January - 94%
  • February - 94%
  • March - 93%
  • April - 94%
  • May - 95%
  • June - 93%
  • July - 94%
  • August - 95%
  • September - 95%
  • April 2017 to March 2018 average - 94%

A full report of our FFT scores for previous months, including number of respondents and comments, is available to download as a document below:

FFT reports

Document File Size
October 2018 FFT report 597 KB
September 2018 FFT report 574 KB
August 2018 FFT report 574 KB
July 2018 FFT report 508 KB
June 2018 FFT reports 578 KB
May 2018 FFT report 576 KB
April 2018 FFT report 507 KB
Annual FFT report April 17 - March 18 615 KB
March 2018 FFT report 614 KB
February 2018 FFT report 537 KB
January 2018 FFT report 442 KB
December 2017 FFT report 446 KB
November 2017 FFT report 452 KB
October 2017 FFT report 440 KB
September 2017 FFT report 531 KB
August 2017 FFT report 540 KB
July 2017 FFT report 536 KB
June 2017 FFT report 538 KB
May 2017 FFT report 534 KB
April 2017 FFT report 541 KB
Annual FFT report April 16 - March 17 541 KB
March 2017 FFT report 534 KB
February 2017 FFT report 539 KB
January 2017 FFT report 535 KB
December 2016 FFT report 531 KB
November 2016 FFT report 530 KB
October 2016 FFT report 529 KB

 More information

For more information about the Friends and Family Test visit: www.nhs.uk/friendsandfamily

Further details can also be found on the NHS Choices website.

Here is a video that explains more about the Friends and Family Test:


 

 

 

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