Friends and Family Test
From 1 January 2015, patients and service users have been asked whether or not they would recommend community and mental health services to their family and friends.
The national Friends and Family Test (FFT) is a quick and simple way of collecting patient feedback to improve services.
As part of the test, patients are encouraged to answer one simple question “how likely are you to recommend our service to friends and family if they needed similar care or treatment?” with potential answers ranging from ‘extremely likely’ to ‘extremely unlikely’.
Responses can be submitted in a number of ways such as via a postcard, in the post, online and via kiosks.
The results will provide Pennine Care with invaluable feedback, which will enable the Trust to make improvements to ensure patients have a positive experience.
The anonymous results will be formally reported to NHS England on a monthly basis and published on the NHS England website, NHS Choices and here on the Pennine Care website.
Pennine Care has had outstanding results from the Friends and Family Test. Below you can see the percentage of patients who would recommend us to friends or family each month throughout 2018.
- January - 94%
- February - 94%
- March - 93%
- April - 94%
- April 2017 to March 2018 average - 94%
A full report of our FFT scores for previous months, including number of respondents and comments, is available to download as a document below:
For more information about the Friends and Family Test visit: www.nhs.uk/friendsandfamily
Further details can also be found on the NHS Choices website.
Here is a video that explains more about the Friends and Family Test: