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Friends and Family Test

The national Friends and Family Test (FFT) is a quick and simple way of collecting patient feedback to improve services.

As part of the test, patients are encouraged to answer one simple question “how likely are you to recommend our service to friends and family if they needed similar care or treatment?” with potential answers ranging from ‘extremely likely’ to ‘extremely unlikely’. 

Responses can be submitted in a number of ways such as via a postcard, in the post, online and via kiosks. 

You can respond to the Friends and Family Test for Pennine Care here.

The results will give us invaluable feedback, which helps to make improvements so patients have a positive experience.

The anonymous results will be formally reported to NHS England on a monthly basis and published on the NHS England website, NHS Choices and here on the Pennine Care website.

Our results

Pennine Care has had outstanding results from the Friends and Family Test. Below you can see the percentage of patients who would recommend us to friends or family each month throughout 2019.

  • January - 95%
  • February - 96%
  • March - 95%
  • April - 94%

A full report of our FFT scores for previous months, including number of respondents and comments, is available to download as a document below:

FFT reports

Document File Size
April 2019 FFT report 640 KB
Annual FFT report - April 2018 - March 2019 580 KB
March 2019 FFT report 506 KB
February 2019 FFT report 573 KB
January 2019 FFT report 571 KB
December 2018 FFT report 574 KB
November 2018 FFT report 579 KB
October 2018 FFT report 597 KB
September 2018 FFT report 574 KB
August 2018 FFT report 574 KB
July 2018 FFT report 508 KB
June 2018 FFT reports 578 KB
May 2018 FFT report 576 KB
April 2018 FFT report 507 KB
Annual FFT report April 17 - March 18 615 KB
March 2018 FFT report 614 KB
February 2018 FFT report 537 KB
January 2018 FFT report 442 KB
Annual FFT report April 16 - March 17 541 KB

 More information

For more information about the Friends and Family Test visit:

Further details can also be found on the NHS Choices website.

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