We’re transforming how we plan people's care and measure recovery to make sure we provide personalised, recovery-focused care plans that reflect each person's needs and preferences. This is one of the themes in our improvement plan. 

The improvements aim to:

  • Put you in control of your own care and recovery
  • Improve your experience and outcomes
  • Reduce risk and promote safety
  • Enable staff to provide meaningful, personalised support to you.

Single care plan

We're developing a new single care plan. Instead of multiple documents, you'll have one consistent plan that’ll follow you on your care journey: providing clinicians with easy access to your current information and history.

Following successful testing, we're aiming to roll it out in July 2026.  Information will be shared with patients and carers in advance.
 

New care planning approach

We’re investing £600,000 to roll out a new care planning approach called DIALOG+ across most of our services for adults and older people. 

DIALOG+ aims to assess your satisfaction with your health, quality of life, treatment and experience and develop a care plan focused on your goals and what's important to you.

DIALOG+ has been tested in some of our services and staff are currently being trained. We're aiming to fully roll out DIALOG+ by August 2026.

What does DIALOG+ involve?

DIALOG+ involves you answering 11 questions.

Eight of the questions focus on life domains - e.g. your mental and physical health, job situation, accomodation, leisure, and relationships. Three of the questions focus on your treatment e.g medication, practical help and meetings with clinicians. 

For each area, you'll rate your satisfaction using a scale of one to seven and state whether you'd like more help in this area.

You and your key worker will use your responses to create a personalised care plan, which will include a small number of areas to focus on and agree some goals, based on what's most important to you.  Your shared plan will be discussed during appointments. 

The questions will be repeated at various points throughout your treatment, allowing the clinician to measure your recovery progress and experience of care.

You can read more here.

Historically our community services have used a clinican-led care approach. This involves a key worker planning and overseeing the care of several patients at one time. A review is usually done every six or twelve months.

There are lots of benefits, but a fresh approach is needed to ensure care is personalised, high quality, more flexible and better meets your needs.

This new approach will ensure care is led by you and focuses on your goals and what’s most important to you.

Benefits include:

  1. Instead of your care being led by a clinician, you are in charge! Your care plan will be focused on goals and what’s important to you.
  2. Better consistency when you're being supported by more than one service, or moving to a different service.
  3. Better quality of care and experience
  4. More flexibility, as your key worker can easily see how your recovery is progressing and make regular tweaks to better meet your needs.
  5. Feedback about your experience and treatment will help us continue to make positive changes
  6. The improvements will help inform our decision making, reduce admin time, be more productive, improve how we plan and deliver services, and reduce waiting times.

If you’re an existing patient or carer, please speak to your key worker if you have any questions.