Heywood, Middleton and Rochdale neighbourhood mental health team (formerly living well)

Our aim is to make services more joined-up, accessible, and consistent - ensuring you, your carers, and family quickly and easily receive the right support.

Receiving early support by the right professional, will help improve your recovery and experience.

We’ll make sure:

• Your care is tailored to your needs.
• You’re involved in every decision about your care.
• We listen to your experiences and what matters most to you.
• We take a trauma-informed approach, which means we recognise how past experiences can affect how you feel today.
• We work closely with you.
• If you want us to, we’ll involve your family, carers and wider support network.

We can help if you are:

• Aged 18+
• Registered with a GP in Heywood, Middleton or Rochdale
• Experiencing significant mental health difficulties that have a serious impact on your life, where support from your GP, talking therapies, or community services hasn’t been enough. You don't need a diagnosis.

If you meet the criteria, any professional can refer you to our service.

Information sharing

As part of your referral, you’ll be asked to give permission for your information to be shared with key health, social care, and voluntary, community and social enterprise partners we work with. This is to allow us to work together to provide the right support for your needs.

Information for referring professionals

If you’re a professional who would like to refer someone, you need to use the correct referral form.  If you don't have a copy, please contact our team on 01706 676 100.

Unfortunately, we can’t accept self-referrals from new patients.

After your referral has been received: 

• A qualified practitioner will review your referral within 24 hours.
• They'll check your information and look for any immediate concerns.
• If more details are needed, they may contact the referrer or you.
• Your referral will be discussed by the wider team to agree the best next steps.
• Within 4 weeks, a practitioner will contact you to discuss your needs and goals
• Support usually lasts up to 12 weeks. After this, we can help connect you to longer-term community support if you need it.

You’ll be given a named worker, who is your main point of contact. They will:

• Get to know you and what matters
• Help you understand your care and treatment
• Co-ordinate your support and keep things consistent

Our team includes lots of different professionals. Some have lived experience of mental health, to support your practical and emotional needs. This includes:

• Peer support workers: “I’ve been there”
• Recovery workers: “Let’s work together on your recovery plan”
• Peer navigators: “Let me help you find the right support”

Other professionals in our team include:

• Consultant psychiatrists
• Mental health nurses
• Mental health wellbeing practitioners
• Psychologists
• Pharmacists
• Occupational therapists
• Support workers
• Social workers

We all play a part in supporting people, but not everyone will require support from all these professionals.

We aim to work with you as close to your home as possible. Appointments can take place:

• At home
• In a clinic
• In a community space that feels comfortable and convenient for you

You and your practitioner will create a personalised care plan that includes:

• Your goals and what you want to work on.
• Support that will help you feel better.
• Updates as your needs change.
• With your agreement, your family or someone else who supports you can be involved in planning your care.

We measure your progress using a simple tool called DIALOG+. This helps you and your practitioner understand how you’re doing.

It includes 11 questions where you rate different areas of your life and your care from 1 (very dissatisfied) to 7 (very satisfied).

You will complete DIALOG+:

• When your care begins
• At various points during your treatment
• At the end of your treatment 

This helps us see what’s improving, what’s not, and whether anything needs changing.
 

If you have a disability, we’ll make reasonable adjustments to ensure our services are accessible. For example, offering longer appointments, easy read documents, visual aids and communication tools.

If you are blind or partially sighted, have hearing loss, reduced mobility or neurodiverse conditions, please let us know what support you need.

If you are a professional, or you're already being supported by us, you can phone 0161 716 2000.

If you’d like to be referred to the service, please ask your GP or another professional to refer you (see how to be referred drop down box)/

Unfortunately, we can't accept self-referrals from new patients.