New service will support police to respond to mental health calls

A brand-new NHS service based within Greater Manchester Police’s communications centre will support the police to respond to mental health-related calls.

The 24-7 Control Room Triage Service will be delivered by Pennine Care, North West Boroughs Healthcare and Greater Manchester Mental Health NHS foundation trusts, working in partnership with Greater Manchester Police. It will ultimately help to reduce demand on emergency services.

24-7 control roomLaunching in August, the service will see trained mental health professionals based at the Claytonbrook communications centre, assessing incidents relating to mental health and providing advice and support to police staff, to help avoid the unnecessary deployments of police officers.

Mental health staff will also provide expert clinical advice to police officers through telephone or video conferencing, supporting them to make the right decisions when responding to incidents involving people who have mental health problems. 

The new service has been commissioned by Greater Manchester Combined Authority and the ten NHS clinical commissioning groups in Greater Manchester.

Henry Ticehurst, Medical Director at Pennine Care said: “I am pleased Pennine Care will form part of this newly launched service, providing trained mental health professionals to support our partners and Greater Manchester Police.

“Providing expert advice will support the most vulnerable in our society and avoid the unnecessary deployment of police officers.”

Bev Hughes, Deputy Mayor for Policing and Crime, said: “Police officers are often the first contact for people going through a mental health crisis so it’s vital they have immediate access to the right help and advice to be able to support those in need.

“By doing things differently we are building on our work to transform mental health crisis care, once again bringing police and health partners together to enhance existing services, reduce demand on our over-stretched emergency services and, importantly, ensure the most vulnerable members of our community are protected and supported.”