Oldham diabetes service makes healthy improvements

Diabetes main image​Local people with diabetes are benefitting from a range of service improvements within the Oldham Diabetes Service.

Diabetes can lead to a number of complications and reduce life expectancy. However, if managed correctly people can lead healthy and independent lives and reduce the risk of developing complications.

This community-based service is for people aged over 18 years who are registered with a GP in Oldham. It aims to keep people out of hospital by providing specialist care and support for people with complex type 2 and type 1 diabetes. Structured education is also offered to people who have been newly diagnosed.

The team also provides education and support to other health professionals, including GPs; which allows a joined up approach to people’s care.

The service is jointly provided by Pennine Care and Northern Care Alliance NHS Group, which manages Bury and Rochdale Care Organisation (the Northern Care Alliance comprises Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust).

The service’s hub is based at Glodwick Primary Care Centre, but care is delivered at health centres across the borough and in people’s homes where they are housebound.

Improvements have included:

  • ​Multidisciplinary clinics which allow people the opportunity to see a diabetologist, diabetes specialist nurse and dietitian during one appointment. This saves people having to attend multiple appointments and aims to improve the quality of care provided and people’s experience of it

  • Telephone support, allowing patients to speak to a nurse if they have concerns and to be reviewed between appointments. This supports early identification of any potential complications

  • One to one support and a tailored care management plan for people with more complex needs. This is developed in agreement with each service user, who receive follow up appointments with the relevant clinician appropriate to their individual needs.

Feedback from service users has been positive:

  • ​“I have always had the very best care. [The team is] always ready to help and [has] a lovely attitude.”

  • “I have continued to receive a high standard of care from the diabetic team. I feel I am listened to and I am actively involved in my care plan.”

  • “Friendly, efficient staff. Gave lots of information and took the time to listen to my concerns and answer my questions.”

For people who have newly been diagnosed with type 2 diabetes, the team offers the opportunity to attend a structured education day. This aims to help them to better understand their condition and manage their symptoms. Feedback from this is also positive and comments have included:

  • ​“It made me more aware of my condition and the appropriate ways of dealing with it. I felt I was educated with more knowledge of diabetes.”

  • “This session has been very interesting, educational and beneficial to me. It answered almost all of my questions and dilemmas. Overall, I thoroughly enjoyed this session. Thank you so much.”

  • “The ladies were fantastic. I took a lot home to help me start my new life.”

Janette Daeth, Diabetes Specialist Dietitian, said: “We’re all really passionate about helping people with diabetes to live a healthy life and avoid developing complications that could result in them needing hospital care.

“Often people are upset at being diagnosed with diabetes, as they think it’ll have a really negative impact on their life. However, with proper management this does not have to be the case.

“We’re here to make sure people feel fully supported and know how confidently manage their condition, so they that they can lead a normal and fulfilled life.”

The team’s hard work to improve care contributed to NHS Oldham Clinical Commissioning Group receiving a good rating for all diabetes services they commission.

This followed an inspection undertaken by the Clinical Commissioning Group Improvement and Assessment Framework for 2016/17 and an additional assessment for diabetes undertaken by an independent panel and drawing on National Diabetes Audit data for 2016/17.

In response to the good rating, NHS Oldham CCG’s Clinical Director for Endocrinology, Dr Hyder Abbas, said: “We are very pleased with this result, which reflects the hard work and dedication that our highly specialised healthcare teams put into ensuring our diabetes patients receive the best possible care, and the best possible access to education and information about their condition.”

Click here for more information about the service