Memory service wins award for thinking outside the box

A mental health service based at Tameside General Hospital is celebrating an award for their hard work to more than double the rate of patient assessments.

Tameside Memory Assessment ServiceThe Memory Assessment Service, part of Pennine Care, received one of the Trust’s CARES Award for turning their service around.

The service provides assessment and diagnosis of dementia and memory conditions; such as treatment for Alzheimer’s disease, support for patients through regular appointments and advice, or referral to other services.

Through redesigning the service, the rate at which patients are given an appointment and assessed in less than six weeks has increased from 40 to 95 percent.

This involved utilising the skills of different health professionals and working with the patient experience team get feedback on how to improve the process.

Donna Carr, Service Manager said: “The Memory Assessment Service was set up in order to diagnose and support people with a dementia illness in a growing older population.

“Working across the team, we’ve redesigned the service to give the best possible care to patients.

“Thanks to this hard work, 95 percent of all patients referred to the service are seen for a brain scan and receive an appointment for initial assessment within six weeks.”

Moyra Davies, Service User’s Wife, said: “I would like to say thank you to the team. With their common sense and support, they have given us our lives back. I don’t know what we would have done without them.”

A video of the service is available to watch on YouTube at: https://www.youtube.com/watch?v=2B0lYPMQjuU

More information is available at: www.penninecare.nhs.uk/tamesidememoryservice