Health Trust among top performers for patient satisfaction

Patients and family members have endorsed a community and mental health trust with 98% recommending it in a new national survey.

Pennine Care NHS Foundation Trust is required to gather information from patients about whether they would recommend services as part of the Friends and Family Test, along with all other trusts in the country.
 
The data was collected in May and is an improvement from 95% in March and April.
 
Pennine Care provides mental health and community services to people living in the boroughs of Bury, Oldham and Rochdale; mental health services in Stockport and Tameside and Glossop, and community services in Trafford.

Medical Director Henry Ticehurst said the result was a testament to the commitment and dedication of staff.

He said: “I’m extremely proud of these results which show our staff put in the time and effort to provide the very best standard of care to our patients.

“The feedback from the Friends and Family Test will help us make improvements to our care so we can continue to deliver excellent services and a positive patient experience.”

People who have used services can respond the Friends and Family Test in a number of ways such as competing a postcard which can be dropped into a postbox in Trust buildings, in the post, online and via kiosks.

The anonymous results are formally reported to NHS England on a monthly basis and published on the NHS England website, NHS Choices and on the Pennine Care website.

For more information about the Friends and Family Test visit: www.nhs.uk/friendsandfamily