New Rochdale service benefitting people with joint and muscle problems

MSK mainPeople in Rochdale with joint and muscle problems are benefitting from a new and improved community-based physiotherapy service which launched on 1 October, 2014.

The new Musculoskeletal Physiotherapy Service is delivered by physiotherapists from Pennine Care NHS Foundation Trust. The Trust has delivered this service in the Rochdale borough for the past fifteen years and was retained as the provider of choice following a competitive tender run by NHS Heywood, Middleton and Rochdale Clinical Commissioning Group (HMR CCG) earlier this year.

The service provides community-based care, support and treatment to people aged over 16 years, who are registered with a GP in Heywood, Middleton or Rochdale. The service will assess and treat a range of conditions such as spinal or neck pain, sciatica, sports injuries, overuse and work-related issues and osteoarthritis.

People can attend appointments at one of six health centres across the borough, ensuring that care is provided as close to their home as possible.  Evening and Saturday morning appointments are also now available.

A key benefit of the new service will see service users able to access physiotherapy advice and treatment more quickly to enable a speedier recovery. Where hospital-based care is needed, the service will work closely with local and Greater Manchester-based services to ensure people’s care is joined up.

The service will also roll out the highly successful self-referral scheme ‘Physio Direct’ to all GP practices, ensuring every service user can easily and quickly access the service.  A pilot project has been running with five GP practices over the last 18 months, which enables people to refer themselves to the service via an online system or postal form.  This means that GPs will also benefit from a reduced demand on their services.

Paula Jones, Therapy Services Manager, said:  “The team and I are delighted to have successfully retained the borough’s MSK Physio Service as it means we can continue to deliver the best possible care, by working effectively with partners, to help improve people’s physical health and general wellbeing”

“Our dedicated team of 16 has more than 200 years of collective experience and supports around 18,500 patient contacts every year. 

“The service is co-located with GPs, podiatry, mental health and pharmacy services, meaning we can provide people with whole person care.

“We have consistently high patient satisfaction rates, with an average of 88 per cent rating the service as good or excellent.  We also have high success rates, meaning the majority of service users are able to resume normal activities following treatment.”

“As a team we place particular importance on supporting people to self-care, which evidence shows increases people’s independence, confidence and quality of life”. 

“We are looking forward to working closely with our healthcare partners to build on our successes and ensure the service grows from strength to strength.  By doing this we can support local people to ensure that their health condition doesn’t rule their life and they experience the best quality of life possible.”

Dr Lynn Hampson, local GP and HMR CCG’s clinical lead for planned and urgent care, said: “We welcome the new and improved MSK physiotherapy service which will see waiting times for services reduce significantly, with urgent referrals being seen within three workings days and routine referrals seen within 15 working days."

People who think they may benefit from the physiotherapy service, should see their GP in the first instance. 

They can also find out more by visiting Pennine Care’s website at:
/your-services/community-services/msk-physiotherapy-service/.  The website also provides information about musculoskeletal conditions and useful exercises and advice to help people manage their conditions.