This bulletin has been developed to provide GPs, CCGs and partners in the north east sector with a monthly update on key service developments from Pennine Care NHS Foundation Trust.

We welcome comments and feedback, which can be emailed to communications.penninecare@nhs.net

CQC inspection outcome: 'requires improvement' overall for Pennine Care

  • 1 service rated as ‘outstanding’, nine rated as ‘good’, six rated as ‘requires improvement’ overall
  • 90% of services rated as ‘good’ or ‘outstanding’ for caring
  • No services rated as ‘inadequate’

Michael McCourt, Chief Executive of Pennine Care, commented: "Clearly the Trust would always aspire to achieve outstanding or good for the care it provides and this was achieved by the vast majority of services inspected across all five domains.

"It should be commended that 90% of services were rated as good or outstanding for caring and the report highlighted that staff were on the whole responsive, respectful and caring and professional in their attitudes and worked to support the patients.

"However, there are a number of services that were rated as requires improvement and we will take the issues raised seriously and act swiftly to make changes.  This is a reflection of the immense challenges we continue to face in providing complex care to the most vulnerable of people and we need to work together with our patients, partners and commissioners to make demonstrable improvements."

The Trust will now be working with services and the CQC to develop an action plan to address the areas for improvement.

Pennine Care named in top ten Trusts for trainees

Foundation doctors have voted Pennine Care as one of the top ten mental health trusts in the country for overall satisfaction in the annual General Medical Council survey.

Pennine Care offers psychiatric placements for doctors in postgraduate training across its adult, older people’s and child and adolescent mental health services.

Foundation Year One and Foundation Year Two doctors gave feedback during the General Medical Council’s National Training Survey. Trainees are asked to rate their placement providers on 15 areas, including education supervision, workload, induction, clinical supervision, supportive environment, Trust reporting systems and overall satisfaction.

The survey results showed Pennine Care as being among the top ten mental health trusts for overall postgraduate training satisfaction.

New Bury children's health services hub

A new dedicated hub for children’s health services has opened in Bury.

Bury Living Well Centre brings together a number of services provided by Pennine Care as well as providing additional clinic and treatment rooms.

The services that have moved to the new hub are:

  • Children’s physiotherapy
  • Children’s occupational therapy
  • Children’s speech and language therapy
  • Community eye service adults and children
  • Bury Stroke Team

The centre, on Morley Street, Bury, BL9 9JQ, is also home to a cafe provided by Bury Employment Services.

Bringing these children’s services together in a single location will help to provide more joined up care for patients by improving partnership working between teams, reducing building costs and ensuring all services are in a central location with good transport links.

The numbers for each service will remain the same and can be found at www.penninecare.nhs.uk/servicedirectory

All existing clinic hours for individual services will remain the same and patients will be contacted if the venue for an existing appointment changes.

New Oldham team helps to get people home from hospital

Oldham residents will be supported to return home from hospital quickly and safely, thanks to a new team of health, social care and third sector professionals.

The Oldham Rapid Community Assessment Team (ORCAT) works closely with colleagues at The Royal Oldham Hospital, including those in the A&E department, to react quickly and prevent people from being admitted to hospital if they can be supported at home with the right professional help.

Once at home, the team takes a partnership approach to assessment and care planning to understand what level of support the individual may need to live as safely and independently as possible.

The service was established by the Oldham Urgent Care Alliance, a partnership of 10 health, care and voluntary sector organisations developed to improve outcomes for local people by enhancing current service provision.

It consists of therapists, nurses, health care assistants and mental health practitioners from Pennine Care NHS Foundation Trust, social workers from Oldham Council, and a Promoting Independence in People (PIP) support worker from Age UK Oldham, who have been brought together to work as one multi-agency team.

As well as preventing people from being admitted to hospital by identifying them early, the team works closely with hospital-based nurses, doctors, discharge coordinators and the RAID mental health liaison team to also support patients who have been admitted to the wards who could be discharged early with the support of the service.

Campaign raises awareness of emotional health support for young people in Rochdale

A new campaign to improve access to emotional wellbeing and mental health support for children and young people in Rochdale saw visitors to a support website increase by 320 per cent.

The campaign was run by Healthy Young Minds, a child and adolescent mental health service provided by Pennine Care. NHS Heywood, Middleton and Rochdale Clinical Commissioning Group provided £5,500 in funding for the campaign.

The aim was to raise awareness of common emotional and mental health difficulties among young people and signpost them to appropriate advice and support.

The campaign included adverts in the borough's cinema and newspapers, on the radio and on local buses. The adverts were also shared online via Facebook, Twitter and websites, signposting people to the Trust's Healthy Young Minds website www.healthyyoungmindspennine.nhs.uk 

Teenagers in Oldham shape future of mental health services

Young people who currently, or have previously, received support from Healthy Young Minds Oldham have created a user participation group to ensure the views of service users are taken into consideration.                

The forum is made up of six young people aged 13 to 18 years who meet once a month to discuss how to improve the Healthy Young Minds service which is run by Pennine Care. It is hoped that the group will influence the future development of young people’s services in the borough. They have already led the way on re-decorating the waiting room to make it young person friendly.

Dedicated carer champion supports carers' rights

Pennine Care has appointed carers champions to ensure those looking after their relatives or friends receive the right support and advice.

The Trust is a member of the Triangle of Care, a national initiative which recognises organisations that are committed to involving carers in decisions affecting their loved ones. As part of this, several carers’ champions have been appointed.

Lucy Garrard is a Mental Health Nursing Assistant based on Southside Ward at The Royal Oldham Hospital and has also taken on this additional role for the ward.

As carers’ champion, Lucy is responsible for linking up with local carers’ services in Oldham to find out what help is available, along with keeping carer information boards and packs on the ward up to date.

Lucy provides a link between carers, the ward and the Triangle of Care steering group. She also attends a local mental health carer’s group, to hear their views and opinions and update them with any news.