This bulletin has been developed to provide GPs, CCGs and partners in the north east sector with a monthly update on key service developments from Pennine Care NHS Foundation Trust.

We welcome comments and feedback, which can be emailed to: communications.penninecare@nhs.net

Pennine Care Progress - June/July 2015

Friends and family test success

In April, 98% of patients said they would recommend Pennine Care's services to their friends and family for care and treatment. This is part of the national Friends and Family Test programme, which the Trust implemented from January. This is an overall score for all of the Trust’s community and mental health services.

Paris programme update

A new schedule for the roll-out of the Paris clinical system has now been agreed, taking into account factors such as readiness for change, tenders, transformation plans and service pressures:

  • Oldham community services commenced in April 2015 and will complete by August 2015
  • Bury community services will commence in June 2015, completing November 2015
  • HMR community services will commence in June 2015, completing March 2015
  • Mental health will commence in June 2015, completing May 2016
  • Specialist services will commence in June 2015, completing January 2016

Trust shortlisted for six HSJ Value in Healthcare Awards

Pennine Care has been shortlisted in six categories at this year's national HSJ Value in Healthcare Awards.

The awards recognise services that are leading the way in service redesign, efficiency and effectiveness. From 532 entries, 140 organisations have been judged to be leading the way in this increasingly important area. Winners will be announced in September.

The six shortlisted categories are:

  1. Healthy Minds Tameside and Glossop for effectively embedding the Flo messaging system - Telehealth category
  2. Trafford Community Enhanced Care Service – Community services category
  3. Bury Integrated Sexual Health Service – Community services category
  4. Mental Health Street Triage in Rochdale, in partnership with GMP – Mental health category
  5. Launch of the Trust's vision and whole person care transformation programme – Communications category
  6. Oldham Transfer of Care Team, in partnership with Pennine Acute Hospitals Trust for rapid palliative discharge – Acute service redesign category

New professional nurses’ forum established

International nurses day marked the launch of a new professional nurses’ forum within Pennine Care.

The forum supports the work of the Trust’s new Nursing and Healthcare Professionals Council. It is for all nurses across the Trust, including students, to work together to deliver the compassionate care strategy, improve communication from the Board to the floor, strengthen the professional voice of nurses and have a strong role in service redesign and quality improvement.

The nurses’ forum is one of a number of profession-specific forums that are being established, including psychological therapies, speech and language therapy, audiology, nutrition and dietetics, occupational therapy, orthoptics, podiatry and physiotherapy.

Pennine Care’s nursing teams were also featured in the Royal College of Nursing's regional nurses’ day publication showcasing best practice, including the Oldham six steps care homes programme and an Age UK partnership project.

CAMHS website improved as part of CQUIN

Pennine Care’s dedicated CAMHS website has been updated and improved as part of a project to meet a CQUIN target.

The project involved young service users and families to make the website more welcoming and included the development of an animated video about their experiences of coming to CAMHS.

The site also includes updates about the service, self-help resources for young people and information for families and professionals.

Further improvements and videos, including virtual tours of all the CAMHS facilities, are to be produced with the young people later this year.

For more information visit www.withuinmind.nhs.uk

Oldham Macmillan 1-1 support service extended

The Oldham Macmillan 1-1 Support service has been extended for a further 12 months following the success of the initial two-year pilot.

The team of experienced health care professionals support people to understand their medical condition and be involved in their treatment, which helps to build confidence and ensure they have the best quality of life possible.

The team also offers care and information in relation to people’s individual physical, emotional, financial, psychological, social and spiritual needs and, as a community-based service, delivers this support closer to home. This involves working closely with existing hospital-based and other specialist cancer services and referring or signposting people to local and national cancer support services, where required.

GP Dr Matthias Hohmann said: “What’s really encouraging is that the teams on the ground are obviously having a real impact, giving patients the knowledge to be able to understand their own illness and helping them to reduce the negative impact that it can have on their daily life, which is really important when living with a disease like cancer.”

Mental health service for veterans secured

Pennine Care NHS Foundation Trust will continue to provide a psychological therapies service for Military Veterans’ Service across Greater Manchester and Lancashire, following a competitive tender.

Pennine Care has previously led the service for the last four years across the North West as part of a pilot and has so far helped over 1,000 veterans with a range of mental health problems.

The Military Veterans’ Service provides mental health support to ex-service personnel for conditions including depression, alcohol and substance misuse, anger problems and post-traumatic stress disorder. 

The team won a national Positive Practice in Mental Health Award in 2013 for its innovative approach to working with veterans.

Bury Clinical Commissioning Group awarded the contract on behalf of all Clinical Commissioning Groups. The new service will commence from 1 July 2015. 

New one stop shop for sexual health services in Rochdale

Nye Bevan House in Rochdale is now a one stop shop for all sexual health and contraception services in the borough, replacing clinics previously held at Rochdale Infirmary and Croft Shifa Health Centre.

This new central ‘hub’ offers people access to all contraception and sexual health advice, assessment, diagnosis and treatment, including HIV care, under one roof.

A range of clinics will also continue to be delivered across Heywood, Middleton and Rochdale. Plans are being progressed to establish a new Saturday clinic at the centre, meaning people will be able access support six days a week, including some evening clinics.

Hospital and community sexual health professionals have been jointly delivering some clinics for several months, as part of the new Rochdale Borough Sexual Health and Contraception Service, which launched back in December 2014.

The service is jointly delivered by Pennine Care NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust and is commissioned by Rochdale Borough Council.

Bury six steps programme success

Staff from five Bury care homes have successfully completed the Six Steps Programme, an education package that aims to support care home staff to give the best of care for older people in the last 12 months of their life.

The training enables residents to be cared for by people they know rather than having to be admitted to hospital. It is based around six steps includes making sure the wishes of the person and their loved ones are known; planning and delivering co-ordinated care that meets the person’s needs; and offering support to the family after the person has died.

The programme aims to support care home staff to be more confident and empowered to ensure appropriate care is provided. This reduces the risk of people having to be inappropriately admitted to hospital at end of life.

The initiative is supported by NHS Bury Clinical Commissioning Group, and valuable input has also been provided by other professionals, including Bury bereavement officers.

Another programme is already underway, with more Bury care homes participating.

Businesses sign up to make Rochdale breastfeeding friendly

Health visitors from Pennine Care are encouraging local businesses to sign up to the local baby friendly breastfeeding scheme.

Working together with Rochdale Borough Council and The Pennine Acute Hospitals NHS Trust, Council buildings, GP practices and Link4Life venues have already joined the scheme and received support and training from health visitors to ensure they can accommodate the needs of mums and babies.

Mums are informed about the scheme during their pregnancy and following the birth by their midwife or health visitor.

Businesses joining the scheme are encouraged to display a Breastfeeding Welcome sticker in a prominent window, to reassure mothers that they are welcome to breastfeed their baby on the premises.