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Information for carers

We have made a pledge to involve carers in decisions about their loved ones. As a result we have received the nationally recognised Triangle of Care accreditation.

About the Triangle of Care

The Triangle of Care is a guide to best practice in mental health care.

To become accredited, an organisation must achieve six key standards: 

  • Recognising the essential role carers play and making contact with them as early as possible after admission or contact with the service user
  • Carer awareness training for staff
  • Established practices for sharing information with carers
  • Named ‘carer champions’ responsible for ensuring carers are valued and informed
  • Introducing carers to the staff and service their loved one is part of
  • Support services for carers

More information on the Triangle of Care can be found at: 

Our Triangle of Care steering group

We first introduced a trust-wide Triangle of Care steering group in 2014. Now each borough has a local steering group to build on our success so far.

The group has achieved:

  • The establishment of carer champion roles in all adult acute mental health wards, community mental health teams and rehab and high support services. You can read more about the role here 
  • The delivery of monthly carer awareness sessions by staff and carers to services working on the Triangle of Care.
  • Co-produced carer information booklets for all inpatient wards
  • Membership on the regional Triangle of Care group
  • Involvement in regional carer support days with partner NHS trusts and services
  • The development of an information sharing protocol and policy in situ on wards
  • A reduction of number of acute service carer contacts with the patient advice and liaison service.
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