While we have a strong track record of delivering safe, high quality services, we don't always get it right.  We have a programme of continuous improvement throughout that helps us to review progress, share best practice and learn lessons when things have gone wrong.

We conduct thorough investigations when incidents occur to understand what happened.  We also fully cooperate with inquests and other independent investigations to ensure that we uphold safety and quality standards wherever possible.

Click on the links below to find out more: