Published on: 11th October 2019

A new crisis care mental health service for adults, the Rochdale Safe Haven, was officially opened in at the town’s Urgent Care Centre to provide support ‘out of hours’ in a comfortable environment.

Rochdale Safe Haven launch.JPGOfficially opened on 9 October the Safe Haven is run by Pennine Care NHS Foundation Trust and is based at Rochdale Infirmary. It aims to ensure people quickly and easily receive the right support, in the right setting, from trained mental health professionals. Launched earlier this year it offers an alternative service for people who previously may have ended up waiting to be seen in an emergency department or admitted to an inpatient ward.

Heywood, Middleton and Rochdale residents can access the service following assessment at their local A&E/ urgent care centre or by being referred by their mental health care-coordinator, the service is designed to improve their experience and reduce pressure on hospital and urgent care services. The Safe Haven provides a comfortable environment where staff can take the time to speak to each patient about the issues they’re experiencing and understand what support could best meet their needs then refer or signpost them to other support.

Speaking about the new Safe Haven Sian Wimbury, deputy managing director of mental health, at Pennine Care NHS Foundation Trust, said:

“It’s wonderful to see the development of this service and the difference this Safe Haven makes to the local community. For someone experiencing a mental health crisis it’s so important to have somewhere safe, calm and comfortable to sit so they can take their time and share their feelings. We’re hopeful that this will help people access the support they need when they need it.”

Steve Taylor, chief officer for Bury & Rochdale care organisation and One Rochdale Health & Care, said:

“When someone attends their local A&E or urgent care centre in crisis, they need the right support to help them. By working together as a system we’ve been able to develop a service that makes sure people can access help quickly and close to their home. There is clearly significant demand for a service like this and we know that effective immediate help can make a great difference to people’s recovery.”

The Safe Haven was developed by Pennine Care NHS Foundation Trust in collaboration with One Rochdale Health & Care (an alliance of local health, social care and voluntary organisations) and HMR Clinical Commissioning Group and with funding from the Greater Manchester Health and Social Care Partnership.  It’s part of ongoing work to transform mental health services for people in Rochdale and Greater Manchester alongside the second Safe Haven opened in Oldham.